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Support,
Management
and Maintenance

TSS will support you with a wide range of security services, maintenance and provide exceptional account management facilities to address your security requirements.

We can tailor our services to your security and business requirements and are all designed to provide a real return on investment.

Away from the Frontline

Customer and
Consumer Support

Account
Management

Systems
Maintenance

Support

At TSS, we are in direct communication with customers and we focus on the successful execution of security requests. Behind the scenes, our in-house staff are here to provide our customers with the best support possible. Our Operations Hub has a dedicated team and phone line for 24/7 communication; your security issues will be handled with clarity and efficiency.

At TSS, we will always be able to get the right people to you or resolve your security issues remotely.

Account Management

At TSS, our approach to account management is systematic; we ensure the maximum mutual value and results. We aim to build long-lasting relationships with our customers and develop key account management contacts. As one of our invaluable customers, you will be provided with a dedicated Account Manager.

They will offer meetings, commit resources and act as the first point of contact for rare occasions or when issues arise. We focus on customer satisfaction, delivering on our promises time after time, as well as meeting SLAs throughout every area of your account.

Maintenance

With our maintenance solutions, you can rest assured that your equipment is being checked for efficiency and faults by industry-leading professionals. Amongst our client network are some of the country’s biggest brand names and we are passionate about resolving client security issues in a timely manner. At TSS, we can provide round-the-clock support; no matter when you require our support, we’ll be on hand to assist you. Contact us at any time if you require maintenance for monitoring and tracking, asset protection, access control, or safety equipment.

First-time Fix
Efficient Repairs
Remote Diagnostics
>

Supporting Gold Standard Security

Holistic Approach

We combine digital and information security
along with traditional methods.

Established Provider

With TSS you can benefit from 1000+ years of security experience from within our management team.

Intelligence-Led Solutions

Our protective solutions overlap with evolving technology
to ensure resources are directed to your highest risk.

Capitalise on Investment

Compelling commercial offering, added value services
and measurable results to ensure value for money.

Customer Service

Well trained officers and managers supported by marketing
leading back office systems to ensure we deliver customer excellence
measurable through defined KPIs and SLAs.

Want to learn more about what TSS can offer?

Get in Touch

If you’d like to find out more about our services and how we might be able to help you, get in touch with TSS today!

Contact Us