The Gold Standard In Security

I want to add and recognise TSS’s hard work and flexibility during these times, with your can-do attitude and going over and beyond!!! Billy Tracy, from TSS our guarding company has been nothing short of amazing with his support since the outbreak of Covid-19. It’s safe to say that Covid has turned our guarding model on its head. We have had to deploy officers into some of our smallest businesses to support with social distancing and crowd control. Despite the demand for guarding resources skyrocketing overnight Billy has been constantly contactable and prompt to respond to any requests. It is also an acknowledgment to the TSS officers that have supported our store teams on the front line and made them feel supported and safe in these unprecedented times. Thank you Billy and thank you to all the officers that continue to support our front-line staff.

TSS has been instrumental in providing an excellent manned guarding service to Waitrose for many years now. Last year they worked in close partnership with my team in producing Brexit contingency planning, this year they have supported us with Manned Guarding and Queue Marshals for Covid-19. They are adaptive, supportive and are heavily relied upon to meet & maintain our high security & safety standards. TSS has demonstrated that they are routinely capable of providing quick response coverage to reactive security demand; we receive a consistent 99% daily estate coverage. They mirror their service provision to meet our operational demand by aligning their structure to fit the needs of our business. We enjoy access to their leadership team on a regular basis and partner together on security issues and new security initiatives.

As one of our key business partners, the TSS team has supported us in keeping our colleagues and customers safe and protecting our stock. Ozzy and the team have been fully supportive and collaborative to ensure we have all the information we need. I would also like to thank the digital marketing team for supporting us with bespoke training materials to allow us to upskill our security officers and ensure they are clear on expectations in our stores.

I just wanted to take a few minutes to recognise the work and dedication you and your team have provided in this challenging time. I know this is an ever-changing environment with new ways of working day by day and Boots is as ever a demanding customer. It was good to hear that TSS as a partner was mentioned with the outstanding work you have provided and continue to provide. I know some locations and requests have been complex, however, your team and your officers have delivered to an excellent standard. It’s also good to see the feedback coming from customers who have had a great experience too.

Serco have been working in partnership with TSS for over a year and within various parts of the business, including on our contract with Barts Health. TSS has provided quality Security Officer cover at our sites and responded well to the ever-changing challenges during the COVID-19 pandemic. Throughout TSS has been reliable, maintaining consistency and integrity for our contract with Barts Health and we look forward to the continuation of a mutually beneficial partnership.